Frequently Asked Questions
Everything you need to know about your MZ SKIN experience.
Are MZ SKIN products suitable for sensitive skin?
Yes, our formulations are dermatologist-tested and designed to be effective yet gentle. However, we recommend a patch test before introducing high-potency actives like Retinol or Vitamin C into your routine.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Tracking information is provided via email once your order departs our warehouse.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or used.
Are your products cruelty-free?
Absolutely. MZ SKIN is committed to ethical beauty practices; we do not test our products or ingredients on animals, nor do we commission third parties to do so.
Can I use MZ SKIN products during pregnancy?
While many of our products are safe, we recommend consulting with your physician regarding specific ingredients like Retinoids or Salicylic Acid during pregnancy or nursing.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.